INDIVIDUAL GIVING EXECUTIVE
REPORTING TO: Individual Giving Manager
TYPE OF CONTRACT: Full Time, Permanent, *.5
hours per week
SALARY: € *,**Apply on the
website**-€ *, *
commensurate with experience
LOCATION: DEBRA Ireland is located at Butterfly Cottage, Clanwilliam
Terrace, Dublin 2.
While the nature of this role requires the majority of time to be
spent in the office, flexible working (a mix of home/office based) is
facilitated and embraced where possible.
DEBRA Ireland is the national charity established in **Apply on the
website** to provide patient support services and to drive research
into treatments and cures for those living with the genetic skin
condition, epidermolysis bullosa (EB). EB can be an extremely severe
and painful, rare, skin-blistering condition, which leaves the skin as
fragile as the wings of a butterfly. Even gentle contact can cause
devastating wounds. EB has been described by a Consultant
Dermatologist in Our Lady’s Children’s Hospital as “easily the
most debilitating and devastating disease I have ever seen.” Many of
our patients who survive childhood face the frightening reality that
they could develop a very aggressive form of skin cancer, due to the
constant breakdown of their skin.
We are a patient-led charity, with an ambitious and passionate team,
who care deeply about the patients and families we work on behalf of.
We actively live our core values of Togetherness, Person-Centredness,
Passion, Boldness, Integrity, with people at the heart of everything
we do.
DEBRA’s Individual Giving fundraising has grown significantly since
* and plays an integral part in our development
as we embark on our new Fundraising Strategy *.
Working closely with our Individual Giving Manager, this person will
support the management of all aspects of our individual giving
program, including direct mail, taxback, legacy, regular and cash
donors. This role is very diverse, requiring a dynamic individual who
will enjoy a varied workload. On any given day for example, this
person could be planning direct marketing campaigns, writing copy for
appeal emails, responding to supporter enquiries, using our CRM to
analyse and evaluate campaign performance, engaging in donor care, or
liaising with our program’s teams and families for appeal content.
MAIN DUTIES AND RESPONSIBILITIES
INDIVIDUAL GIVING PROJECT AND CAMPAIGN MANAGEMENT
* Project manage the production of direct marketing appeals and
communications, including both physical and digital appeals and
newsletters, impact reports and donor welcome packs, managing all
aspects from data selection to creative development and print
management.
* Lead on DEBRA’s taxback program including donor communications,
data collation and analysis, and administrative management, working to
maximise taxback claims on all relevant donations.
* Analyse, segment, and report on all direct marketing
communications with a view to tailoring approaches to continuously
improve response rates, average gifts and return on investment.
* Work with the Individual Giving Manager to develop and deliver the
legacy strategy, acting as a key ambassador for gifts-in-wills for
DEBRA, actively seeking out new opportunities to develop the legacy
income stream.
* Manage specific email campaigns and online donor journeys from
beginning to end, including planning timelines, defining data,
drafting copy and building emails. Work with Fundraising Administrator
and Communications Team to manage data requirements, schedule dispatch
and analyse campaign performance.
* Work closely with DEBRA’s external suppliers and providers such
as creative agencies and printers, developing excellent working
relationships.
* Collaborate on the implementation of segmented supporter journeys
across key channels, particularly mail and email, as well as other
digital channels, TV and radio.
* Research and collate inspiring content for activity across
multiple channels.
* Working closely with the Individual Giving Manager in the
exploration and development of regular giving reactivations, upgrade
and acquisition plans.
DATA AND CRM
* Be fully competent at all aspects of donation processing onto
DEBRA’s CRM, including postal, phone, website and online giving
platforms such as JustGiving, Facebook etc., to be the first support
to the Fundraising Administrator during peak times for gift
processing.
* Provide comprehensive database support to the Fundraising
Administrator, ensuring all data is accurate, relevant and
appropriate.
* Use CRM data to generate results (response rates, average gift,
ROI etc.) and an end of campaign report to support campaign
management, forecasting, and make recommendations to maximize income
of future campaigns.
DONOR CARE
* Working with the Individual Giving Manager, support the development
of DEBRA’s donor retention programme – with the purpose of
deepening the engagement of DEBRA’s existing supporters and
inspiring continued and enhanced giving.
* Continuously look to improve and personalise new welcome journeys
including targeting, segmentation and creative for cash and regular
giving donors.
* Development and implementation of bespoke gift acknowledgements in
line with welcome journeys, donor contact preferences, method of
giving and giving history.
* Lead on opt-outs/returned mailings procedure.
* Manage supportercare@ and consent@ email inboxes.
* Be the first point of contact on the phone for donors and
supporters.
FUNDRAISING TEAM SUPPORT
* Contribute and collaborate with the fundraising team on the
development, planning and strategy of DEBRA’s fundraising
activities.
* Collaborate with all internal teams, departments and external
agencies as appropriate to build and develop relationships.
* Provide support to other fundraising team members and the wider
DEBRA Team where needed.
* Any other duties as required by the Head of Fundraising from time
to time.
PERSON SPECIFICATION
* Minimum two years’ experience in a fundraising role or similar.
* Excellent communications and interpersonal skills with proven
experience building relationships with supporters, and a passion for
making donors feel valued, engaged and connected.
* Experience in database management and data extraction and
segmentation. Knowledge of RE NXT an advantage.
* Excellent planning and organisational skills with proven ability
to manage multiple projects, prioritise time and resources and thrive
in a fast-paced, dynamic working environment.
* An ability to work under pressure and maintain meticulous
attention to detail and accuracy.
* Exceptional and engaging written and oral communication skills.
* Strong proficiency in all Microsoft Office tools, especially Excel
and Word.
* Proven ability to work both independently and collaboratively
within a team environment.
* Warm, collaborative, enthusiastic and positive attitude.
* Flexible and adaptable.
* Fluency in written and spoken English essential.
BENEFITS
* * days annual leave
* Additional 5 discretionary leave days: Good Friday, Christmas Eve,
working days between Christmas-New Year
* Generous paid Sick Leave entitlement
* Employer matched Pension Scheme up to 6%, following 6-month
probationary period
* Employee Assistance Programme
* Bike to Work Scheme
* Opportunity for flexible/hybrid working
* Training and development opportunities
TO APPLY PLEASE SEND A LETTER OF APPLICATION AND YOUR CV OUTLINING
YOUR SUITABILITY FOR THE ROLE TO **APPLY ON THE WEBSITE** CLOSING DATE
FRIDAY 6TH OCTOBER **APPLY ON THE WEBSITE**
We need : English (Good)
Type: Permanent
Payment:
Category: Health
